1. Agreement and scope
These terms govern your use of the public Maline Marketing website, project-enquiry features and Maline Shop order-request features. By using the website, you agree to these terms. If you do not agree, do not use the website.
A proposal, statement of work, master services agreement, order confirmation, confidentiality agreement, data-processing agreement or other written contract may apply to a specific engagement or accepted Shop order. If there is a conflict, the specific written contract takes priority for the matter it covers. Mandatory consumer rights cannot be excluded by these terms.
2. Website operator and contact
This website operates under the Maline Marketing name. General website, legal and privacy enquiries can be sent to hello@malinemarketing.com.
For a paid agency engagement or a Shop purchase, the contracting/selling party and any additional information legally required for that transaction will be identified in the applicable proposal, agreement, order confirmation or other pre-contract communication before the contract is concluded.
3. Website use
You may browse the website, share public links and submit genuine enquiries or Shop requests. You must not:
- use the site for unlawful, fraudulent, abusive or harmful activity;
- attempt unauthorised access to any account, system, data, service or infrastructure;
- probe, scan, exploit, attack or test systems without written authorisation and an agreed VAPT scope;
- introduce malware, interfere with availability or circumvent technical controls;
- submit false identity, authority, payment, delivery or business information;
- scrape or automate access at a scale that unreasonably burdens the service or violates applicable law or third-party rights;
- copy or commercially exploit protected content except where law or written permission allows it.
We may restrict access, reject submissions or take protective action where reasonably necessary for security, legal compliance or the rights of others.
4. Website content and no guarantee of outcomes
The website describes Maline’s positioning, capabilities, selected work, software concepts and services. It is general information and is not legal, financial, tax, investment, medical or regulatory advice.
We aim to keep public information accurate, but service availability, personnel, timelines, scope, third-party platform functionality and pricing may change. Any binding scope, fee, delivery commitment or performance standard must be confirmed in writing.
Marketing, advertising, SEO, GEO, AEO, public-relations, social-media, software and AI outcomes depend on factors outside Maline’s control. We do not guarantee rankings, media coverage, revenue, ROAS, leads, platform approval, AI citations, uptime, security or any particular commercial result unless a specific written contract expressly says otherwise.
Any objective performance, comparative, sustainability, charity or product claim published by Maline is intended to be supported by appropriate records. If an error is identified, we may correct or remove the claim.
5. Intellectual property
Unless stated otherwise, Maline owns or is licensed to use the website’s original design, code, copy, graphics, illustrations, trademarks and other content. Client names, logos, case-study materials and third-party assets remain the property of their respective owners.
No website content grants you a licence except the limited right to access and use the site for its intended purpose. You may link to public pages and make uses permitted by applicable law. Any broader reproduction, distribution, adaptation, resale or commercial exploitation requires permission from the relevant rights owner.
6. Project enquiries
Submitting a Contact form, email or meeting request does not create a client relationship, confidentiality obligation, exclusivity, reservation of capacity or obligation on Maline to accept work. Do not send trade secrets, credentials, private keys or other highly sensitive information until an appropriate confidentiality arrangement and secure channel are agreed.
Information in an enquiry may be used to assess fit, scope, timing, resourcing and a proposed commercial arrangement in accordance with the Privacy notice.
Any estimate, proposal discussion or indicative timeline remains non-binding until incorporated into an accepted written agreement.
7. Agency and technology services
Specific deliverables, approvals, fees, expenses, taxes, payment terms, intellectual-property ownership/licensing, usage rights, third-party costs, warranties, service levels, change requests, termination and dispute terms are set out in the applicable project contract.
Clients are responsible for providing timely, accurate information and approvals and for ensuring they have the legal right to provide Maline with any brand assets, personal data, databases, content, code, credentials, systems or other materials supplied for a project.
Where a service depends on a third-party platform, API, model, marketplace, advertising network, search engine, hosting provider or app store, changes or decisions by that third party may affect delivery. Maline is not able to control third-party algorithms, moderation, policy enforcement or service availability.
Nothing on the website is a representation that a particular service will satisfy a client’s sector-specific regulatory, certification or compliance obligations unless that requirement is expressly included in the written project scope.
8. AI Product Studio, automation and AI outputs
AI and automated systems can produce inaccurate, incomplete, biased, outdated or inconsistent outputs. Human review and appropriate governance remain necessary, particularly for high-impact, regulated, financial, legal, employment, health, security or safety decisions.
Clients must have appropriate rights and authority for data, documents and content supplied to an AI system. Model/provider terms, data residency, retention, permissions and security boundaries are agreed according to the project. Descriptions such as “private”, “local-first” or “on-premise” apply only where the contracted architecture actually provides those controls.
No statement on this website guarantees that a brand will be recommended, ranked, cited or selected by any search engine, answer engine, generative AI service or third-party model.
9. VAPT and security services
Nothing on the public website grants permission to test any system. Vulnerability assessment, penetration testing, scanning, exploitation or security research by Maline requires prior written authorisation from the system owner or an authorised representative and a documented scope covering targets, methods, dates, exclusions, contacts and stop conditions.
Clients must not ask Maline to access or test systems they are not authorised to test. We may suspend or refuse work where authority, safety, legality or scope is unclear.
A security assessment represents findings within the agreed scope and testing period. It cannot prove that a system is free of every vulnerability or future security risk.
10. Maline Shop — order requests and contract formation
The Shop displays studio-made goods and indicative regional prices. The website does not currently take payment.
Sending an order request is not the final placement or acceptance of an order. It is a request for Maline to confirm product availability, seller identity, delivery destination, shipping cost, applicable taxes, duties where relevant, final total and estimated delivery timing. No charge is made through the website.
A purchase contract is formed only when Maline provides the required pre-contract information, confirms acceptance in writing and any payment step required by that confirmation is completed or otherwise accepted. Until then, either party may decide not to proceed.
We may reject or cancel a request before contract formation because of stock limits, an obvious pricing or description error, delivery restrictions, suspected fraud, sanctions/export restrictions, legal requirements or other reasonable operational grounds. If money has already been taken in error, it will be refunded.
Product photographs and screens may display colour differently. Reasonable minor variations in colour, placement, material finish or packaging do not remove any statutory right where goods are materially not as described, faulty or unfit for their legally required purpose.
Before an accepted consumer order is concluded, Maline will provide the seller’s legal identity and address, product description, final price and compulsory charges known to Maline, payment method, shipping cost, delivery estimate, cancellation/return information and any other information required by the law applying to that sale.
International delivery, taxes and customs
Shipping availability varies by destination. Any shipping charge collected by Maline will be disclosed before the contract is concluded. Where import duties, customs charges or local taxes are imposed directly on the recipient and are not collected by Maline, the customer may be responsible for them where applicable law permits. We will not deliberately hide compulsory charges that we know we must collect.
11. Consumer cancellation, returns, refunds and faulty goods
Nothing in these terms reduces mandatory consumer rights in your country.
For UK consumers, most distance purchases of ordinary goods carry a statutory cancellation period of 14 days after delivery. Where that right applies, you may notify us within that period and return the goods within the further period required by law. Applicable statutory refunds, including the required standard-delivery component where relevant, will be made within the legal timeframe. You may be responsible for the direct cost of a change-of-mind return where the law allows and this has been disclosed before the contract.
Cancellation rights may not apply to categories that are legally exempt, such as genuinely personalised/bespoke goods or certain sealed goods after opening. Any exception will be identified before the contract is concluded; we will not apply an exception to ordinary non-personalised Shop goods unless the law permits it.
If goods are faulty, damaged on arrival, materially not as described or otherwise fail mandatory consumer standards, contact us promptly. Statutory repair, replacement, price-reduction, rejection or refund rights apply according to the governing consumer law, and Maline will bear return costs where the law requires.
For customers outside the UK, cancellation, refund and remedy rights are at least those required by the mandatory consumer law that applies to the transaction. The accepted order confirmation may offer additional voluntary rights.
Return instructions and the applicable returns address will be provided with the accepted order confirmation. Before any Shop order is accepted for production deployment, Maline must maintain a working consumer-support and returns process.
12. Shop charity commitment
Where the Shop states that “100% of profit” is directed to charitable causes, “profit” means the net amount remaining from Shop sales after the direct costs attributable to producing, packaging and fulfilling Shop products, refunds/returns, payment or transaction costs, shipping subsidies borne by Maline, and applicable taxes or legally required charges.
This is a commitment by Maline about how Maline uses Shop profit; the customer is purchasing goods and is not making a charitable donation to Maline. We do not represent that a customer’s purchase or any portion of the price is tax-deductible.
Maline should identify the cause or recipient associated with a Shop charity campaign when the commitment is promoted and retain records supporting the calculation and transfer of the stated profit. Any description of a charity relationship must accurately reflect whether the charity has approved, endorsed or is formally associated with the campaign.
13. Email, SMS and marketing communications
A project enquiry or Shop order request does not subscribe you to marketing. Transactional messages about an enquiry, proposal, order, delivery, refund, complaint or security issue may be sent where necessary to handle that request.
If Maline sends separate promotional email, SMS or telephone marketing, it must comply with the rules applying to the recipient and sender, including consent/soft-opt-in requirements where applicable, truthful sender and subject information, required business/contact information, permitted calling/message times where applicable and a clear free opt-out/unsubscribe method.
14. Third-party links and services
The website may use or link to third-party services including Google, Google Analytics, Meta Pixel, Hostinger, ipapi.co and social platforms. Third-party services operate under their own terms and privacy practices. A link or integration does not mean Maline controls or guarantees that third party.
If a third-party service is essential to a paid project, the relevant project contract should identify material dependencies and responsibilities.
15. Availability, warranties and liability
The public website is provided on an “as available” basis. We may update, suspend or remove public content and cannot promise uninterrupted, error-free or vulnerability-free operation.
To the fullest extent permitted by law, we exclude warranties that arise solely from use of the free public website and are not expressly stated in these terms or a written contract. We are not responsible for a business decision made solely in reliance on general website content.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence where applicable, or mandatory consumer rights and remedies. Any project-specific cap or allocation of liability belongs in the applicable written business contract and does not override non-excludable law.
16. Governing law, mandatory local rights and disputes
Maline operates internationally. Mandatory consumer, privacy and other laws that apply to you are not displaced by a choice-of-law clause that cannot lawfully override them.
The governing law and forum for a paid agency engagement or accepted Shop order may be stated in the applicable written agreement or order confirmation. If no valid choice of law is agreed, the governing law and forum will be determined under the conflict-of-law and jurisdiction rules that legally apply to the relationship.
Before starting formal proceedings, the parties should normally try in good faith to resolve a dispute through the contact or complaint process, except where urgent relief or a statutory consumer/regulatory process is appropriate.
17. Complaints and contact
General legal, Shop or website questions can be sent to hello@malinemarketing.com.
Shop support, cancellation, return or complaint requests can be started at hello@malinemarketing.com. Where an accepted order requires a return postal address, seller identity, local grievance information or other mandatory transaction information, that information will be supplied through the applicable pre-contract/order communication and support process.
18. Changes to these terms
We may update these terms to reflect changes in the website, Shop, services or law. Changes apply from the date the updated terms are published, except where applicable law or an existing contract requires a different process.